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Studio Policies

Updated 8/22/2025

Welcome to T3 Training! To ensure a smooth and professional experience for all of our clients, we have outlined our updated studio policies below. Please review these carefully to stay informed and help us maintain an organized and welcoming environment.

Arrival Policy

To respect everyone’s time and keep classes running smoothly, studio doors will lock 5 minutes after class start time. Late arrivals disrupt trainers and clients who are already working out, so you will not be allowed entry after this time.

If you know you’ll be running late, you may text your trainer — however, please note they may not see your message before class begins. We encourage all clients to plan ahead and arrive on time to ensure the best possible experience for yourself and others.

Late Cancellation Policy

Group Classes

  • Cancellation Window: Clients must cancel out of a group class at least 10 hours before the scheduled start time.

  • Early Cancel: No fee or deduction.

  • Late Cancel: Cancellations within the 10-hour window will result in either a $20 fee (unlimited clients) or the deduction of a single session (single-session accounts).

Private Training

  • Require 12 hours’ notice for cancellations.

  • Late cancellations will result in a session deduction from your account.

No-Show Fees

  • 1st No-Show: $37 fee

  • 2nd No-Show: $47 fee

  • Subsequent No-Shows: +$10 for each additional occurrence

Waitlist Management

  • If you are added to a class from the waitlist (up to 30 minutes before start time), you are responsible for attending or canceling.

  • Reminder emails are sent 24 hours before class. If you do not receive confirmations, please notify a trainer so your account can be updated.

Payment Processing Updates

MindBody Payments

  • Declined Transactions: $15 fee for accounts with expired cards. Accounts will be placed on hold until updated and cleared.

  • Monthly Packages: Payment dates remain consistent regardless of start date.

PayPal Payments

  • Late Fee: $20 fee applies if payments are not processed within 48 hours of the due date. Accounts overdue by more than one week will be placed on hold.

Cash & Check Payments

  • Payments are deposited on the 1st and 15th of each month (or the nearest business day). MindBody accounts may not update until after deposit.

  • Late Fee: A $20 fee applies if payment is not received on time.

  • Payments must be placed in an envelope labeled with:

    • Your name

    • The month the payment applies to

    • The date of drop-off

  • Envelopes may be left with a trainer or in the designated drop-off area.

Double Scheduling

To ensure fair access:

  • Clients may reserve only one class slot per day.

  • Holding multiple spots or waitlist entries for the same day is not allowed.

  • Double scheduling may result in a late cancellation fee if you are added to a class and cannot attend.

Contact Information in MindBody

All clients must ensure that their MindBody account contains a valid email address and phone number. This information is used for:

  • Emergency communications

  • Unexpected gym closures

  • Class reminders & waitlist notifications

Be sure that notifications are turned on for both text and email so you don’t miss important updates.

We appreciate your understanding and cooperation with these policies. These guidelines are designed to keep our studio running smoothly, create a fair experience for all clients, and maintain the quality of our services. If you have any questions or concerns, please reach out to our team.