Studio Policies
Updated 1/20/2025
Welcome to T3 Training! To ensure a smooth and professional experience for all of our clients, we have outlined our updated studio policies below. Please review these carefully to stay informed and help us maintain an organized and welcoming environment.
Late Cancellation Policy
Group Classes
Cancellation Window: Clients must cancel out of a group class at least 10 hours before the scheduled start time.
Early Cancel: Any cancellations made prior to the 10-hour window will not result in a fee or deduction.
Late Cancel: Cancellations made within the 10-hour window will be considered a late cancel and will result in either a $20 fee (for unlimited clients) or the deduction of a single session (for single-session accounts).
Private Training
Private training sessions require 12 hours notice for cancellations. Late cancellations will result in a session deduction from your account.
No-Show Fees
We understand that life happens, but no-shows create challenges for others on the waitlist. To address this, we have implemented the following no-show fee structure:
1st No-Show: $37 fee
2nd No-Show: $47 fee
Subsequent No-Shows: An additional $10 will be added for each occurrence beyond the second.
Waitlist Management
If you are added to a class from the waitlist (up to 30 minutes before the start time), you will be responsible for attending or canceling.
Reminder emails are sent 24 hours before class. If you do not receive email or text confirmations, please notify a trainer to update your account.
Payment Processing Updates
MindBody Payments
Declined Transactions: A $15 fee will apply to accounts with expired cards that result in declined payments. Accounts will be placed on hold until the payment method is updated and outstanding balances are cleared.
Monthly Packages: Payment dates remain consistent regardless of your start date. Please ensure your payment method is up to date to avoid interruptions.
PayPal Payments
Late Fee: A $20 fee will apply if payments are not processed within 48 hours of the due date. Accounts overdue by more than a week will be placed on hold.
Cash and Check Payments
Payments are typically deposited on the 1st and 15th of each month (or the nearest business day). MindBody accounts will not reflect updates until payments are deposited.
Cash and check payments must be placed in an envelope with the following information:
Your name
The month the payment applies to
The date of the drop-off
Please leave envelopes with a trainer or in the designated drop-off area.
Double Scheduling
To ensure fair access to classes:
Clients may reserve only one class slot at a time. Holding a spot in multiple classes or on multiple waitlists for the same day is not allowed.
If you are unsure about your chances of getting into a class, contact the assigned trainer for guidance.
Double scheduling may result in a late cancellation fee if you are automatically added to a class and unable to attend both.